Residents handle routine requests themselves. Your office spends less time on repeat calls.
Watch demo: Maintenance workflow (1 min 24 sec)
Sample data · Enterprise demo account
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Residents sign in to a personal dashboard with balance, lease dates, maintenance, and messages — one login, not a ticket email that disappears.
They see every open and completed work order for their unit, with status updates and a full history they can actually follow.
The same portal surfaces rent, documents, and community tools so residents are not bouncing between vendor sites.
Staff open a prioritized queue across their buildings, ready to assign, with the same request the resident just submitted.
ResiAxis AI suggests category, priority, and next steps. Your team approves or overrides before anything hits a vendor.
Automation speeds triage. Humans own every resident-facing decision — that is the control point, not a black box.
Approved work flows into operations for assignment, SLA tracking, photos from the field, and vendor coordination.
What residents can do
- View rent balance and pay online when your payment processor is connected.
- Submit and track maintenance requests.
- Receive messages and notifications by email or text.
- Access lease documents and move-in information securely.